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Customer Notice: Please be aware current pandemic conditions are affecting our warehouse resource and could result in a slightly longer delivery time in some cases
Deliveries with UPS

Delivery Info


Christmas Trading 2021

Please note Our last ordering date for delivery before Christmas is Wednesday 22nd December,
any orders placed after this day will not be dispatched until Tuesday 4th January.

Delivery Charges and Options

FREE delivery - when you spend over £33.33 ex. VAT, excluding stamps.

Express delivery via UPS - £ 4.66 inc. VAT (courier, signed for).

For security and peace of mind, all Express deliveries are tracked and a signature required on delivery.

If the carrier can't complete a delivery they'll leave a card telling you where & when you can collect your parcel, or how to arrange a redelivery.

  • Deliveries to business addresses are made Monday to Friday between 9am and 5:30pm excluding public holidays.
  • Deliveries to residential addresses are made Monday to Friday between 9am and 7pm excluding public holidays.
  • Orders placed before 5pm will be delivered the next working day.*
  • Orders placed after 5pm on Fridays, and at weekends, are delivered the following Tuesday.
  • Exact delivery times are not available.

Christmas Delivery Message

Effective from 22 November until 23 December, UPS shipments may require an additional day in transit.
Any orders placed on or after Thursday 23rd December 2021 will be dispatched on Tuesday 4th January 2022

See UPS Christmas Delivery Info below

Customers wishing to take greater control of their express delivery can register for a free UPS My Choice Opens in new window account.

UPS My Choice members get flexibility and control over home deliveries, with alerts before the first delivery attempt and the power to redirect or reschedule packages to fit your needs.

* All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.

*With the current COVID-19 situation, express delivery may be extended to 48 hours.

 » Express Delivery - Postcode Exclusions

Unfortunately, we can't offer Express delivery to certain areas - including some Aberdeen postcodes, the Scottish Highlands and Northern Ireland. In these cases delivery will take 2-3 working days. See below for the list of area exceptions for the Express delivery service.

AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BT (ALL), DD10, DD11, DD5, DD7, DD8, DD9, EH43, EH44, EH45, FK16, FK17, FK18, FK19, FK20, FK21, FK8, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, KA16, KA17, KA18, KA19, KA27, KA28, KA4, KA6, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL11, LL12, LL13, LL14, LL15, LL16, LL17, LL18, LL19, LL20, LL21, LL22, LL23, LL24, LL25, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL33, LL34, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL55, LL56, LL57, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL69, LL70, LL71, LL72, LL73, LL74, LL75, LL76, LL77, LL78, ML10, ML11, ML12, ML8, ML9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH1, PH10, PH11, PH12, PH13, PH15, PH16, PH17, PH18, PH19, PH2, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9, SY15, SY16, SY17, SY18, SY19, SY20, SY21, SY22, SY23, SY24, SY25, TD1, TD10, TD11, TD13, TD14, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9 ,TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

 » Delivery - Product Exclusions Due to Postcode

Unfortunately, we are unable to process orders containing water to certain Aberdeen postcodes, the Scottish Highlands and Northern Ireland. If your postcode is listed in the table below and your order contains a water supplies item, your order will be cancelled.

AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BT (ALL), DD10, DD11, DD5, DD7, DD8, DD9, EH43, EH44, EH45, FK16, FK17, FK18, FK19, FK20, FK21, FK8, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, KA16, KA17, KA18, KA19, KA27, KA28, KA4, KA6, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL11, LL12, LL13, LL14, LL15, LL16, LL17, LL18, LL19, LL20, LL21, LL22, LL23, LL24, LL25, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL33, LL34, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL55, LL56, LL57, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL69, LL70, LL71, LL72, LL73, LL74, LL75, LL76, LL77, LL78, ML10, ML11, ML12, ML8, ML9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH1, PH10, PH11, PH12, PH13, PH15, PH16, PH17, PH18, PH19, PH2, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9, SY15, SY16, SY17, SY18, SY19, SY20, SY21, SY22, SY23, SY24, SY25, TD1, TD10, TD11, TD13, TD14, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9 ,TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

 » UPS Christmas Delivery Info

Operational Adjustments

  • UPS Standard shipments
    • Effective 22 November until 24 December, UPS Standard shipments may require an additional day in transit
  • UPS Express shipments
    • Effective 29 November until 7 January, UPS Express deliveries planned for 10.30am will be scheduled to be delivered by 12pm
    • Effective 29 November until 7 January, UPS Express deliveries planned for 12pm will be scheduled to be delivered by 2pm
    • Effective 27 November until 18 December, UPS Saturday Express deliveries planned for 12pm will be scheduled to be delivered by 2pm

Any orders placed on or after Tuesday 23rd December 2021 will be dispatched on Thursday 2nd January 2022 27 December 2021, Christmas Day (Substitute Day)
No pick-ups or deliveries

28 December 2021, Boxing Day ( Substitute Day)
No pick-ups or deliveries
For your reference, please find the below from UPS.

Exceptions: selected deliveries may need to be re-assigned on dispatch from post to tracked delivery. For example large/heavy items, or high value goods. This will be done at no extra charge to you. As a result, some items on your order may arrive as separate deliveries.

Delivery locations
We deliver to all mainland UK locations and Northern Ireland (excluding P.O. Boxes).
NOTE: we can't deliver to the Channel Islands or other locations outside the UK.

Heavy and Large Products

All our orders are dispatched via courier networks and do not travel via parcel post. The parcel rate charges are often amplified for orders in excess of 15kg from all the couriers we use. As a result we have to reflect this in the delivery charges we make to our customers. Orders that contain products which at dispatch will be more than 20kg weight will be subject to a Heavy and Large delivery charge.

Products likely to be impacted by this higher rate parcel send are: boxes of paper, multiple quantities of water, desk stands or furniture and volume packs of cleaning supplies. This higher rate carriage charge will be indicated in your basket as a heavy or large delivery charged at £8.95.

 
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